User experience

Social proof

Social proof is the principle that people look to others' behaviour and judgement when they are in doubt. Reviews, customer numbers and logos signal that the choice is safe.

A product page with plenty of concrete reviews puts new customers more at ease than a page with no ratings at all.

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Related terms

A/B Split Test Above the Fold Accessibility Affordance Breadcrumb trail Call to action (CTA) Cart abandonment Checkout
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